- Briganti's Automotive Services
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Briganti's Automotive Services
831-636-0637
857 Industrial Drive Ste C
Hollister, CA 95023 36.8457573 -121.3911697
http://brigantisauto.mechanicnet.com/
831-636-0637
857 Industrial Drive Ste C
Hollister, CA 95023 36.8457573 -121.3911697
http://brigantisauto.mechanicnet.com/
4.86/5.00 average rating
124 reviews
124 reviews
[ Write a Review ]
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| The work was done smoothly, on time and slightly below the original estimate. Mel also seemed to be very transparent about the work that needed to be done and explained each of the major steps very clearly. I would have provided a 5-star review, but my power steering is still occasionally stiff, even though the pump was replaced and the old fluid and system was drained and cleaned. (Hopefully it's not a rack and pinion issue). However overall, I liked the job that was done. |
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| To be fair, Mel did get my car started up, but beyond that, everything else was complete garbage. If I could put negative stars I would. Communication immediately went out the window and continued to be a problem even after picking up my car. It took more than a week to get my car back. Drove off the lot with an extremely high bill and a "functional" car. 20 minutes down the road, the whole dash lit up, my car wasn't shifting into 3rd gear, and 10 seconds later I was broken down on the side of the road. I called Mel and explained to him the problem and he said "I was hoping you could get off of this one with good luck, but I know what the problem is and can fix it for you once you get it towed here." Now for $800, I would have expected that my vehicle would have at least been test driven, as well, looked at after fixing things, but apparently not. You have some damn nerve to say you were hoping for the "best of luck for me." In turn, I went to another shop to get my car fixed. I called Mel later that day to get a refund on what he said he wasn't going to charge me, but he said "he already gave me a discount on that price and so charged me half," to which I challenged him that $600 to remove spark plugs and to put the same ones back in is absolute bullcrap. He then said "I have high rates because being a mechanic isn't easy and I went above and beyond what I needed to do to your car." Which in my case is again, absolute bullcrap. Above and beyond would be returning my car in working condition. I have zero trust in Mel and Briganti's, but they did teach me to look into shops and reviews before going to them from out of town. Thank you for this extremely valuable lesson. |
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| I went to Briganti's after it being recommended as well as another shop in town, clearly I made the wrong decision. I had three issues I asked to be addressed, all related to wiring. Fog lights not working, stereo would shut off at random times and dash board lights were coming on periodically, (abs, breaks, service 4x4, etc.). I was told that all could be fixed but it would be expensive. $3,500 was the estimate, $5,700 and 2 trips back to the shop later, I have working fog lights, a stereo that won't stay on, and a dashboard lit up like a Christmas tree with all the same warning lights. I paid more for these repairs than I did for the truck. And if I step back from my frustration, I still believe that I was taken advantage of and clearly deceived. I could probably take the truck back and continue to have them attempt to fix it out without much cost but I have no faith in there ability to figure it out and no trust for this shop. I could have done a lot for my family with that money, it took a couple years for a single income family to save that much money . |
